I would like to assign a case team automatically when a case comes into a certain queue. How can I do this?

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Bill Greenhaw · Answer

If you setup a predefined Case Team -  https://help.salesforce.com/HTViewHelpDoc?id=caseteam_predefine_team.htm&language=en_US  ( https://help.salesforce.com/HTViewHelpDoc?id=caseteam_predefine_team.htm&language=en_US" target="_blank ) - then you can do a Case Assignment Rule and assign to the Predefined team.

I would like to assign a case team automatically when a case comes into a certain queue. How can I do this?

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