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2012年10月26日 13:44

Classification of Outlook synced email as email

When syncing an outlook email it gets captured as a task but classified as a call. How can i get this to class thme as emails

1 件の回答

Aaron DeRan (Deloitte)
2012年10月29日 14:45
Click Your Name > Setup > Customize > Activities > Task Fields > Type

Then click Edit next to the picklist value "Email" and you can check the box for "Send Email Default". This is what dictates the Type for Outlook Emails sent into Salesforce.

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