Salesforce Icon not available when viewing inbox for Mircosoft 365

Question

We just starting using Mircosoft 365. We've downloaded from the store Salesforce for Outlook but when I'm in my inbox and I highlight an email I dont have the option to click on the Salesforce icon to log the email into Salesforce or to view the information that is associated with for that contact in Salesforce.

In order to have the icon turn blue, you need to open the email and then the icon "cloud" turns blue so we can open the side panel to view the information from Saleforce.

Any ideas as to why this is happening?

Miglena Armutlu · Answer

Hello Tyler,

I found two articles about the add email button:

Add Email envelope icon is missing from the Salesforce for Outlook in the Side Panel (https://help.salesforce.com/articleView?id=000186553&type=1&language=en_US)

Salesforce for Outlook Add Email button issues

Knowledge Article Number

Hope it helps!

Salesforce Icon not available when viewing inbox for Mircosoft 365

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