I am just trying to get someone to dumb down for me the main differences between Knowledge Articles and Solutions. Also, would you ever use both, or just one or the other? I can't seem to find documentation that compares the two side to side.
Thanks!
Unlike Solutions, Knowledge comes with a reporting and analytics suite to give you sapience into your knowledge base, composition statistics, and conditions.
Although results continue to be supported, Knowledge is at the van of Salesforce replication and development. Anticipate to see nonstop enhancement and advancements in Salesforce Knowledge.
Knowledge allows for composition segmentation and categorization with data orders. As a result, you can’t expose different Knowledge papers to your internal platoon than you do to your guests.
Knowledge hunt and integration with cases are more advanced and lead to quicker case resolution.
Unlike results, Knowledge leverages the Chatter feed and a publishing blessing process for enhanced platoon collaboration.
Knowledge papers support rich textbook format like a Word document, while results don’t. That means no bolding or italicizing; just paragraph breaks between plain textbooks.
Source: Salesforce Classes in Pune
