I'm new to Salesforce and Started using it to deal with customer service, I'm not sure if it is the best program to use since it was originally purchased for sales and marketing. I'm looking for a way to create products and also have information like (Date Purchased, Warranty expiration date, Invoice Date ect...) I also want keep track of which products my customers have, since some have up to 10 and all warranty information must be readily available when a customer calls for repair information. Anyone out there using salesforce for this? Would the Service cloud side of salesforce be a better fit for what I'm doing?
Thanks
5 件の回答
You might me able to use Entitlement Management for this:
https://na2.salesforce.com/help/doc/en/entitlements_determining_set_up.htm
