2 件の回答
Hi Madhuri,
I think directly (using query) we can't calculate different business hours. Because, no such a fields in Business Hours obect for queues & time zones.
But we can try via custom logic / own logic. Means first we can fetch all records of Business hours then based on our criteria (if conditions) we will calculate.
we have following fields in Business hours object -
http://www.salesforce.com/developer/docs/api/Content/sforce_api_objects_businesshours.htm
Thanks
