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Is there a "Center of Excellence" Success Community, or is this it?     I am interested in pulling together the experiences of those running a COE.   To my mind governance is part of a COE which includes the following:

 

  • Vision: strategic vision and direction for Salesforce for both the business and IT
  • Leadership: Steering Committee and key sponsors in business and IT
  • Governance: overall control of the strategic direction, business cases, investment and risk management
  • Change control: management of changes to all aspects of the project
  • Methodology: the implementation methodology covering people, process and technology
  • Standards: includes standards for analysis, documentation, metadata naming, coding, testing, communication, change management, training…
  • Metadata management: control of the Salesforce metadata across the deployment pipeline
  • Architecture: technical architecture of Salesforce and how it relates to the integrated systems and InfoSec
  • Change management: communications, organizational change and training to get Salesforce adopted
  • PMO: the Project Management Office that manages the COE activities
  • Tooling: platforms / apps / tools used to support the project
  • Prototyping: innovation hub that builds out Salesforce prototypes to show the “art of the possible”
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