Hello, Trailblazers.
We have a G-suite account with the main email address plus multiple aliases.
When we connect gmail, it sets the sender email address as the main email address.
We want to send some emails to show the sender as the main gmail address and other emails to show the sender as any of the aliases.
Is this possible? How do we set it up?
Thanks for your help.
Caroline
We have got the same issue and I see, that the original idea @Atul Gupta posted
is from 2009 and nothing happened.
from my point of view nowadays a lot of Salesforce Customers should have this issue (with the assumption that many use gmail and also gmail is the preferred suggestion in Salesforce setup (Service Cloud: "connect support email")
Example:
Main Gmail-Adress: prename.surname@companyXYZ.com
Gmail Alias: support@companyXYZ.com (25 different are possible in gmail)
This alias "support" seems can't be connected to Service Cloud as main incoming email as Salesforce waits for a confirmation email from google, which isn't sent, because the main email address is a different one.
does a workaround or another solution exist in the meanwhile?
