I have a contact record in Pardot that won't sync into Salesforce and the notification that appears says "Deduplication matching rule conflict: You're creating a duplicate record. We recommend you use an existing record instead." However when I search for her in Salesforce it shows no records. Any idea what's up or what might be triggering it to show as a duplicate record when it isn't? Thank you!
This is one to take to your Salesforce Admin, to check over the de-dupe rule in Salesforce and see what it might be.
Some rules are set not for exact matches, but for basically a 'fuzzy match' logic.
It could be someone by that name (but not the matching email). Someone with a SIMILAR name, and also in that state. Someone at that company with the same last name.
Things like that. Those Salesforce rules can be very strange sometimes.
