I'm helping a company with a new Lightning Professional implementation. They have two customer service reps who each have their own salesforce license, but who use a outlook 365 shared email address for most of their activities. (They do have their own outlook addresses, they just hardly ever use them). Any best practices advice on dealing with this kind of shared outlook environment? I'm thinking ahead to potential complications with email integration, maybe others? Thanks in advance.
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Just a quick thought, have them use their own for login and such and set the outlook one as a Org wide email they both can access to send from.
