I am helping with an implementation of lightning professional in an environment where there are 2 customer service people that use an Outlook 365 shared mailbox called customer service. they also have their own outlook accounts, but rarely use them. they are both licensed salesforce users. before i go too far, i am seeking any advice i can find on implementation in this type of environment (the shared email). I assume this can cause some complications with Outlook/SFDC integration, maybe other areas? Any advice, guidance, or resources would be greatly appreciated. Thanks.