Lightning question! In the Service cloud console - is there any way to customize which actions are open to me when looking at the console split view? So far "New" is the only one I see available to me - which is different from my standard list view options (where we have claim case, change owner etc).
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@Julia Colburn , while these standard buttons aren't available in LEX just yet, they are very easy to set up, and even more powerful in Lightning!
Check out mass quick actions -
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https://www.youtube.com/watch?v=sImM9ag8FuI-
https://www.youtube.com/watch?v=Q7Yoqhnisgw-
http://releasenotes.docs.salesforce.com/en-us/summer18/release-notes/rn_cases_mqa_lex.htmNot only can you mass update the case owner and status, you can mass update priority, subject, add new comments, create tasks etc.
