How long does it usually take Pardot support to respond? We have an issue that has everything shut down and the ticket was submitted 26 hours ago and has not yet been assigned on the Pardot side. Just wanted to set the executive team's expectations appropriately but cant find any SLAs for support anywhere.
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Hey Heidi, expected response time is approximately 2 business days, and our Support team prioritizes based on severity level to take urgent cases first. If you haven't already, you can also expedite your resolution time by granting access to our Support Team. They'll need this to investigate inside of your account: http://help.pardot.com/customer/en/portal/articles/2125917-granting-support-access-to-your-account?b_id=11139