We're about ready to rollout State and Country picklists in our org. I'm doing some final testing and noticed that when you set the default country, if that country has states, the user must complete then State is required too. Here's why this is a problem:
- We don't always have two addresses on file for our Accounts and Contacts; with US as the default, I'm required to fill-in a state for both.
- We have a record type for things like vendors, etc. that allows users to fill-in very little; address isn't required at all.
- If I turn off the default, I'm making my users search for US 9 times out of 10 when inputting an address, which doesn't seem like a good option either.
Has anyone else run into this and found a good workaround?
@* Salesforce Administrators * @Admin Group, Chicago, US @WIT Group, Chicago, US #NoCodeNovember #State And Country Picklist
@Mike Creuzer We tested between our Salesforce sandboxes successfully. Our Marketo landing pages no longer use address information, but used to, so we tested that and it worked. We tested before and after switching the integration value to the ISO codes. I'm not sure if changing those would help your Pardot issue.
The way we've built out validation rules, address is only required at a point our P&P require that they've gathered that info. Otherwise, it's optional.
