#Online Exams5 utenti parlano di questo argomento

Hi,  Follow these steps to reschedule your Salesforce certification exam.

1. Sign in to your Trailblazer profile on Trailhead Academy.
2. In the Upcoming section of the homepage, find the exam you want to reschedule.
3. Select the exam to open the appointment confirmation page.
4. On the appointment confirmation page, select the Modify Registration button.
5. Pearson VUE opens. Choose the option to reschedule or cancel your exam.
6. Follow the prompts. Confirm your time zone and change the exam date and time in the Pearson system.
7. After rescheduling, you will receive an email confirmation at the address linked to your Trailblazer profile.

 https://help.salesforce.com/s/articleView?id=005298917&type=1

Hey María, 

Since this isn't something the community can verify with certainty, and it directly affects a paid exam attempt, I'd treat this as a "log a case now, don't wait" situation: 

- Contact Salesforce Certification Support directly (not just the community) well before your exam date, referencing the exact "You are not logged in" error and that you've already tried multiple browsers/computers 

- Ask them explicitly to confirm your account/session is properly provisioned for exam day, this is the only way to get a real answer rather than anecdotal Reddit outcomes 

- If you don't get resolution before your slot, consider requesting to reschedule rather than risk losing the attempt entirely, most testing sponsors allow this given advance notice 

Given the mixed reports you've already found, I don't want to reassure you it'll be fine when I can't confirm that, this genuinely needs a real support case, not a community guess. 

Reference: