#Messaging Users0 utenti parlano di questo argomento

In legacy Live Chat, we used to show all chat transcript record for a particular Case on our community case detail page in a related list. It seems we cannot do the same in MIAW because we can only fetch the conversation via Connect API. Just came across this MIAW feature that it allows end users to see old conversation if they are verified. Can anyone please help with how to verify users for this. I have seen multiple documents but they all seem to be about external Websites and android apps. I need this only for Community.

Not sure , if it will serve our purpose because we display chat button on Case Detail page and would ideally like to see conversation for that particular case only but one end user can have multiple cases.

#Messaging Users #Messaging Session #Service Cloud #Messaging

Agents are not able to link Messaging user to Contact Record.

SF provides this guide for how to link other record types to Message Users. However, when I perform the same steps there is no section for adding other record types. Is this documentation outdated? Has anyone else tried linking the Message Users to other record types (I'm looking to link them to leads)

SF Steps:

1. From Setup in Lightning Experience, enter Messaging in the Quick Find box, and select Messaging Settings.

2. Click the down arrow to the right of the channel that you want to edit.

3. Click Edit.

4. The Edit Messaging Channel modal page opens.

5. Select the record type that you want agents to link Messaging User records to. For example, you can link Messaging User records to Contact records.

6. To open linked records as subtabs, select the checkbox.

7. Click Save.

https://help.salesforce.com/articleView?id=livemessage_enable_object_linking.htm&type=5

We have a scheduled flow that has a Messaging Notification core action followed by an update to the Messaging Session and an update to the Messaging User, in that order.

The notification is received but while Updating the Messaging User we have this error

After tests it seems that if we remove the Messaging Notification core action the Update proceeds with no issues.

I don't see anything on the documentation about automatic updates to the Messaging User after the notification is send that may cause the lock error.

Any Idea on why is the Messaging User record locked in this case?

  #Flow #Messaging Users #Messaging Session

What happens if we want to send a broadcast message to a list of contacts, but the contact has multiple messaging users related to it? Does it send to all of them?

#Digital Engagement

Hello Everyone,

Happy New to all of you !!

I am working on Messaging setup in Service cloud and need some basic answers.

Can we restrict to create only one messaging user irrespective of multiple messaging sessions.

When a messaging user is created in SF it is using the messaging channel as a unique field.

As our messaging channels grow (currently at 3 numbers) this is creating a new user for each unique combination of Customer Phone number + Messaging channel.

But this is the same customer with the same mobile number. Can I create only one messaging end user 

Hi Team ,

Messaging Session issue:

I created a messaging session from case trigger. when i send a message to end user mobile it is not being delivered to them and it is not getting saved in conversation entry.

could you also please let me know how do you generate a proper session key?

Please help!

Hoping someone can help....Any Messaging (SMS) experts of there?

I am getting a system dupe error (not a duplicate error message, as we don't have those enabled) when I try to create two Messaging User records with the same Messaging User Name/Message Platform Key (which is essentially the cell # from the Contact).

The dupe message is odd though as it's about the Messaging Channel ID, which is the same for all Messaging Users anyway.

When I change the Messaging User Name/Message Platform Key to unique, I no longer get the error, even though the Messaging Channel ID is still the same.

Any ideas?

I need to be able to create Messaging Users, even if they have the same mobile #.