#Customer Engagement & Service0 utenti parlano di questo argomento

Hello! I've recently completed the Salesforce Certified Sales Representative Exam Preparation trail, and am looking to improve my knowledge and understanding in the following areas:

-Customer Engagement

-Forecasting

-Customer Success

-Planning

I have identified these as my weakest areas, so any recommended study materials, trails, modules, etc. would be greatly appreciated.

Many thanks!

Next Generation of Customer Engagement & Service Webinar on 2/26:

Join the webinar to learn:

- How next generation customer service and engagement trends drive business value, achieve great success and become customer centric organizations

- Pearson will also share their next generation customer service & engagement success story and on how they leveraged Community Cloud to meet their goals and objectives.

Topic: "Next Generation of Customer Engagement & Service with Pearson"

Date: February 26th, 2015

Time: 9:00 AM PT/ 12:00 pm ET

Registration link:

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