I have inlucded the activity tab on the Case object. But the email action is visible even after adding the email action on the page layout. I have attached the screenshot for reference.
I don't face this issue on the Account object.
Help me to fix this issue.
@* Sales Cloud - Best Practices * @* Service Cloud * @* Sales Cloud - Best Practices *
#Service Cloud
7 risposte
Hey @Guru Prasad T not sure if you resolved this yet but the reason you're seeing this behavior is that the Case object is designed around Chatter feeds. Activities, updates, and related actions are handled through the feed architecture rather than through a separate composer tab. Looks like you need to use Chatter components to achieve the functionality you're looking for
