Hi everyone!
For past three weeks I had troubles with scheduling and paying for Salesforce exam.
First, I tried to schedule exam and my payment failed, tried to use another card, it failed again. After this strike Pearson blocked my account.
It took me a whole week to unlock it with a help of Salesforce Support.
Once unlocked, I noticed that I am still unable to pay (I contacted my bank, they say there was no payment request, card has money on it and I never had any troubles with paying using this card).
The only message once payment failed I get is
"Uh oh! We're unable to process your payment. Please call your card issuer for further details".
Salesforce Support suggested me buying voucher and paying for exam using voucher.
Frankly, here I faced another problem of not being able to reach the site where I can buy vouchers:
Cleared cache, cookies, tried from anonymous window.
Tried using Visa and Mastercard.
Not using any VPN.
Tried using VPN.
Nothing.
Contacting Pearson support unfortunately is not quite pleasant experience.
Moreover, to talk to their support I have to use paid phone line, which makes it even more
ridiculous: I have to pay them to help me pay for the exam.
I still have Salesforce Support ticket open, but it takes them a while to reply and all the advices I am getting are: reload, clear cache, use anonymous window... This does not help.
I am really tired and will appreciate any kind of help.
Thank You.
#Certifications #Trailhead #PearsonVUE #Online Exams #Salesforce Developer #Trailhead Support #Support Ticket
First, it is important to clarify that Salesforce certifications are managed through Kryterion Webassessor, not Pearson VUE, so any official support requests must go through Kryterion's dedicated support channels.
