Dear Trailhead Support Team,
I am facing a technical issue while completing the Trailhead unit “Configure and Activate Your Sales Coaching Agent” under “Build Your First Sales Coach.”
I have been trying to complete this challenge for several weeks, but I am blocked at the step where I need to open and modify the prompt template associated with:
Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage
I followed the required path:
Setup → Agentforce Assets → Actions → Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage → Reference Action → Open Prompt Template
However, when I click the Open in New Tab icon for the Reference Action, Prompt Builder opens but remains stuck on the loading spinner indefinitely, so I cannot edit the prompt template.
I have already verified the following:
- I am using the Agentforce Playground launched directly from this Trailhead challenge.
- Einstein is enabled (ON) in Einstein Setup.
- Prompt Template Manager permission set is assigned and active for my user.
- Prompt Builder itself opens successfully.
- The Sales Coach Agent has been created.
- The NegotiationRolePlay subagent is configured.
- Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage has been added under Actions Available for Reasoning.
- The Reference Action Type correctly shows Prompt Template.
- The Reference Action shows Active.
- I have tried refreshing, signing out and back in, reopening the Playground from Trailhead, and using a private/incognito browser session.
- The specific referenced prompt template still does not load.
Because the prompt template does not open, I cannot complete the required steps to add the two <NEGOTIATION QUESTIONS>, save a new version, activate the updated prompt template, and finish the challenge.
My Agentforce Playground is currently available until August 22, 2026 at 5:30 AM GMT+5:30, so I am concerned that it may expire before this technical issue is resolved.
Could you please check whether the required Salesforce-managed Sales Coach prompt template is correctly provisioned in my Agentforce Playground, or advise how I can resolve this issue without restarting the entire challenge?
I can provide screenshots of the loading issue, Einstein Setup, permission assignment, Agentforce Assets Reference Action, and Agentforce Builder configuration if required.
Thank you.
#Trailhead Challenges
Hey Mukhesh,
Thorough troubleshooting, appreciate the detail. Found something specific in Salesforce's own module steps that might be exactly your issue.
Per the official steps, after clicking the "open in a new tab" icon on the Reference Action, a popup titled "Can't edit prompt template" is supposed to appear, and you need to click OK on it before the actual Prompt Template loads. If a popup blocker is silently blocking that dialog (common with browser popup blockers or if the new tab opened but the modal itself got suppressed), the page underneath would sit on a loading spinner indefinitely, exactly what you're describing, since it's technically waiting on that dismissal before rendering the template.
Things to try specifically for this:
- Explicitly allow popups for your Trailhead Playground domain in browser settings before clicking "open in new tab" again
- Try right-clicking the "open in new tab" icon and selecting "Open in new tab" manually instead of left-clicking, sometimes this bypasses popup-blocking behavior differently
- Check if there's a small "1 popup blocked" icon in your browser's address bar right after clicking, if so, click it and allow the popup, then retry
Since you've already tried incognito (which usually rules out extensions) but not necessarily explicit popup permission, this is worth trying before assuming it's a provisioning issue with your playground.
If this doesn't resolve it, given your playground's limited window, I'd go ahead and submit a case through Trailhead Help now with the details you've already compiled, that Can't edit prompt template popup expectation from the official steps is a good specific detail to include, it'll help them diagnose faster than a generic "stuck loading" report.
Reference:
https://trailhead.salesforce.com/content/learn/projects/build-your-first-sales-coach/configure-and-activate-your-sales-coaching-agent
