I understand that a user must have the Marketing User checkbox enabled to create Campaign records in Salesforce. However, the Einstein Service Agent User doesn't allow the Marketing User checkbox to be enabled.
The same Flow works successfully when run by my admin user (who has the Marketing User checkbox enabled), but it fails when invoked by the Agentforce agent.
Does this mean that Campaign records cannot be created by the Einstein Service Agent User? If so, is there a recommended workaround or best practice for Agentforce use cases that need to create Campaign records?
#Agentforce #Campaign Object #Campaigns #Campaign
6 risposte
Just pointing you to an article and trail module so you have better context;
https://help.salesforce.com/s/articleView?id=005315874&type=1
https://trailhead.salesforce.com/content/learn/modules/agentforce-for-employees-quick-lookTo quickly summarize, for Employee Agents the running context is of the logged-in user.
