Can you configure different categories of Voice/Video calls to listen for different custom insights? How is this achieved? I see the Category button but that just says "sales, service , and sales/service"....what is this pulling from?
#Sales Cloud Einstein
1 risposta
have a look at the below article explains the same :
https://help.salesforce.com/s/articleView?id=sales.call_coaching_setup.htm&language=en_US&type=5trailhead to help configure bthe same :
https://trailhead.salesforce.com/content/learn/modules/set-up-einstein-conversation-insights/review-einstein-conversation-insights-requirementsBope that helps
