In my case, we have follow-ups with our patients and we document everything as a case. Would it be best practice to resolve the case after the 1st follow-up and create additional cases for the 2nd & 3rd follow-ups?
If we keep the case open for a month, that will affect our case resolution KPI and maybe others.
3 risposte
Thank you @Srinivasa Reddy Somu and @Pracha Yang - I will take both of these to my admin and work with him on best steps forward.
