A few quick questions regarding the configuration of EAC at my company, both tied to contact synchronization.
- A significant portion of our contacts have the same email domain as our core users. I assume I should NOT add our internal domain to the Excluded Addresses list if I want these activities to sync?
- We could have multiple users emailing Contacts, not just the Contact Owner. I know Salesforce recommends filtering by Contacts Users Own, but should we set for All Contacts if we want to capture all user activity with a given contact?
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We are also looking to get some answers about Contact Sync - our sales users have their outlook contacts sync to their phone and that is where they usually contact the customer from. How can we have contacts update from Salesforce while also not having 50k+ contacts in users phones?
