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Topics#IntegrationDomanda di NICHOLAS BLANCHARD
NICHOLAS BLANCHARD ha fatto una domanda in #Integration
6 apr 2015, 17:56

Live Agent Rest API using cURL

Hi,

I'm currently testing out Live Agent in development. If I understand correctly I should be able to test out the rest API by executing some cURL commands and passing the correct information. I'm able to execute the System/SessionId request and get back the response with the key, id, and affinity token. However when I try to execute the Chasitor/ChasitorInit request it fails with this:

"An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience. Error ID: 1312603297-5809 (119858002)"

Here's the command that I'm using for the request, with the deployment specific fields omitted.

curl -i --header 'Content-Type: application/json' —-header 'X-LIVEAGENT-AFFINITY: affinitytoken' --header 'X-LIVEAGENT-API-VERSION: 29' --header 'X-LIVEAGENT-SESSION-KEY: sessionkey' --header 'X-LIVEAGENT-SEQUENCE:sequence' -X POST -d "{ 'sessionId':'sessionid', 'organizationId': 'orgid', 'buttonId': 'buttonid', 'deploymentId': 'deploymentid', 'userAgent': 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.118 Safari/537.36', 'language': 'en-US', 'screenResolution': '1920x1080', 'prechatDetails': [], 'visitorName': 'John A.', 'receiveQueueUpdates': true, 'isPost': true, 'prechatEntities':[]}" https://endpoint/chat/rest/Chasitor/ChasitorInit

Is there something that I might be missing here?

Thanks.
6 risposte
  1. NICHOLAS BLANCHARD
    11 giu 2015, 20:45
    Hey Shashank,

    I just replicated (6/11 2:43pm MDT) this issue slightly differently, this is the error I'm getting now:

    An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience. Error ID: 1396150787-2806 (2074802041)

    This happens when I add the prechatDetails to the curl request like this:

    curl -v -H 'X-LIVEAGENT-AFFINITY: affinitytoken' -H 'X-LIVEAGENT-API-VERSION: 29' -H 'X-LIVEAGENT-SESSION-KEY: sessionkey' -H 'Content-Type: application/json' https://d.la3-c1-was.salesforceliveagent.com/chat/rest/Chasitor/ChasitorInit -d '{ "sessionId":"sessionId", "organizationId": "org_id", "buttonId": "button_id", "deploymentId": "deployment_id", "userAgent": "", "language": "en-US", "screenResolution": "1920x1080", "visitorName": "John A.", "prechatDetails": [{"label":"contactFirstName","value":"Bob","transcriptFields":["contactFirstName__c"],"displayToAgent":true}], "prechatEntities":[], "receiveQueueUpdates": true, "isPost": true }'

    Do you see anything wrong with the way the prechatDetails is defined here?

    Thanks.
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