How can I view the history of correspondence with a contact?

Question

I have set up "Email to Salesforce" and I can't understand whether I correctly understood the meaning of this functionality. I need to see the history of correspondence with a contact in Salesforce. From Salesforce to the Contact record itself, I can send an email and it will be displayed: After I reply to the contact, I see an email in my mail. And to see this response in Salesforce, I must forward this email from my third-party mail client to my Salesforce mail (which I received during setup). I also need to specify the ID of the record to which I want to link this email (in this case, the contact ID). And only after that I will see the answer in Salesforce. Do I understand correctly? Is there no simpler solution so that after the response I don't need to do forwarding?

mukesh gupta · Answer

Hi Ivan,

Please use field history trcking on contact object.

https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5 (https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5)

if you need any assistanse, Please let me know!!

Kindly mark my solution as the best answer if it helps you.

Thanks

Mukesh

How can I view the history of correspondence with a contact?

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