Aggiungi ai preferitiShane Gillespie (Champions Travel) ha fatto una domanda in #Chat13 nov 2023, 15:57Currently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat?Currently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat? @* Service Cloud *2 risposteOrdinaOrdina per dataOrdina in base alla maggiore utilitàOrdina per dataCarica più commenti...Magulan Duraipandian (NeuraFlash)15 nov 2023, 21:04Yes. Please check this https://www.infallibletechie.com/2022/05/how-to-update-case-owner-to-chat-agent_11.html Aggiungi un commentoScrivi una risposta...GrassettoCorsivoSottolineaBarratoElenco puntatoElenco numeratoAggiungi linkBlocco codiceInserisci immagineAllega fileURL del linkAnnullaSalva0/9000Rispondi
Magulan Duraipandian (NeuraFlash)15 nov 2023, 21:04Yes. Please check this https://www.infallibletechie.com/2022/05/how-to-update-case-owner-to-chat-agent_11.html
