Our Client reached out to us stating some outlook events are not getting synced to salesforce. Though both users having EAC and outlook configuration in place, some random event is not getting synced to invited user's salesforce calendar.
When a non-configured user creates an event and invites EAC configured user, that event is getting synced in invited user's salesforce calendar. but some times some event is not getting synced to invited user's salesforce calendar.
For the most part, events sync fine. however, several users recently reported that some events don't appear to sync to Salesforce successfully. These events can be seen within Salesforce when enabling the "Microsoft® Office 365®"-calendar; however they aren't shown within the "My Events"-calendar unlike other events that sync just fine.
We have tried suggesting our client by advising to reconfigure the connection for the users but that didn't help. I hope someone would help me in this issue.
Thanks,
Mazharuddin
Hi Del Rosario,
Yes, If that helps. Atleast I would like to know what could be the possible scenarios where some random event will not sync to salesforce instead shows up in Microsoft 365 event.
Recently our Client came back to us stating that one series of event did not sync to Salesforce whereas there were some others series of events which got synced. In this case, what can we advise the Client users?
Thanks & Regards,
