Hi,
I have a requirement to only make a few email templates available when sending email from case, So if the case record type is A then only 4 email templates are available and if case record type is B then 10 templates are available.
As we have users in different profiles but working on the same case record types I can't seem to find a way to do this.
Is this possible and if so how?
Thank You,
Lorr
1 risposta
Hi Lorr,
Please check this idea below :
Regards,
