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Learner SFDC ha fatto una domanda in #Live Chat

When an Agent receiving chat from End User the chat Transcript is Taking First Message as Chat Transcript Name until it is closed or created. attached Image below for reference.

Thanks in advance help much appreciated!

Hi all Need Help on Live Agent Chat

 

#Live Chat  #Live Agent Chat  #Live Agent Web Chat  #Chat Transcript  #Service Cloud

3 risposte
  1. 6 set 2023, 06:10

    Hi - Did this get resolved?  We are seeing the same behaviour.

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