Hello,
We're experiencing an odd issue with Contact Soft Credit Rollups. The rollups are being calculated for a large number of contacts, but not all contacts; the latter group have $0 for their SC totals, despite being confirmed as a Soft Credit role associated with numerous Opps. Their Hard credits, if applicable, appear to be fine.
We have noticed that of the data we have reviewed, all of the Contacts where this issue is present are the same Contact Record Type. But, there are some contacts of this same record type that are rolling up.
Below is addl info:
- Customizable Rollups are enabled
- Filter Group for soft credits does have the role included
- We're certain that the contacts in question are listed as Soft Credit role on Opps
- I've manually triggered the Donations Batch in NPSP Settings
- We do have a large amount of data that is being processed (we're getting an error periodically, only on Contact Soft Credit batch --> System.LimitException: Too many query rows: 50001) *** On this, even though the batch says its complete, is it possible it's not reaching a large number of contacts before the error and therefor its never rolling those up?
Any suggestions are very appreciated! Thank you!
