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Melissa Cairo (Banjaxed) ha fatto una domanda in #Sales Cloud

What happens if we want to send a broadcast message to a list of contacts, but the contact has multiple messaging users related to it? Does it send to all of them?

 

#Digital Engagement

2 risposte
  1. 16 set 2021, 15:08

    Hi, I have already been through both of those documents and neither answer the question above.

    We have multiple phone numbers on a contact and aren't sure what will happen if we make a messaging user for each number related back to the same contact. We are not sure if a broadcast sms message to a contact list will send to one or all of those messaging users.

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