Hi,
We have linked a contact form on the website to Salesforce. When a request comes in via this contact form, a case is created. For this purpose, an email template was created, which is to be forwarded to the corresponding teams. Is there a possibility for an if condition, where certain fields which are not being filled in are hidden when forwarding? The HTML code looks like this:
Customer First name: {!Case.CP_Web_First_Name__c}
Customer Lastname: {!Case.SuppliedName}
Email: {!Case.SuppliedEmail}
Subject: {!Case.Subject}
Inquiry concerns: {!Case.cx_inquiry_concerns__c}
Inquiry Text: {!Case.Description}
Further information
Street: {!Case.CP_Supplied_Street__c}
PostalCode: {!Case.CP_Supplied_ZIP_Code__c}
City: {!Case.CP_Supplied_City__c}
Country: {!Case.CP_Supplied_Country__c}
Company: {!Case.SuppliedCompany}
Position: {!Case.CP_Supplied_Position__c}
Phone: {!Case.SuppliedPhone}
Inquiry originally sent to: {!Case.Origin}
#Email #Send Email #Email Template #Template #Lightning Email Template #HTML Email #HTML #Classic Email Template
Try something like below
{!IF (NOT(ISBLANK(Case.SuppliedEmail), " Email: {!Case.SuppliedEmail} ","" )}
Mark this as best if helps