_Here is the Actiual Question:
____________________________________________
Run a macro and perform mass quick actions
A case has been escalated and you want to inform the customer with an email. Run the macro you created in unit 3 called 'Send Email Notification for Case Escalation.' Then reassign the case and another one using the Change Owner mass quick action from unit 2.
Open case 00001002 and update the email address to your own
Run the macro Send Email Notification for Case Escalation on case 00001002
Open the All Open Cases list view and select case numbers 00001002 and 00001016 Note: If these cases aren't in the All Open Cases list view, you can search for them, assign them to yourself, and put them in an open state.
Reassign the cases using the Change Owner quick action (if you don’t have another user to reassign them to, you can leave yourself as the owner)
In the window for the quick action, enter Ready for new solar panels in the Internal Comments field.
Challenge not yet complete in My Trailhead Playground
We couldn’t find an email post in the case feed for case number 00001002. Make sure that you run the macro on case 00001002. To verify that the email was successfully sent, look in the case feed.
45 risposte
For interest of other audience if you can't find 00001002 or 00001016, you can set the case number as below from salesforce classic.
1. Navigate to Setup > Build > Customize > Cases > Fields
2. Click Edit against Case Number
3. Enter last 4 digit for the number you need in 'Next Number' box. e.g. if you need case number to be 00001002, enter 1002.
Hope it helps !!
LIKE it if it works for you.
