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mahesh kumar ha fatto una domanda in #Customer Service
20 gen 2015, 06:04

deflection technique to reduce the number of interactions for a contact center

14. what is a common deflection technique to reduce the number of interactions for a contact center?

 

a. recommend articles during a call for a support agent.

 

b.suggest articles for a web-to-case questions

 

c.recommend articles prior to a live agent session

 

d.suggest article for an email-to-case questions.
2 risposte
  1. mahesh kumar
    20 gen 2015, 06:12
    Any one please let me know the answers, (choose 2)
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