Skip to main content
Topics#Reports & DashboardsDomanda di Laura Shaw
Laura Shaw (IOP Publishing) ha fatto una domanda in #Reports & Dashboards
12 apr 2018, 11:17

Understanding Case Lifecycle report - need clarification.

Understanding Case Lifecycle report - need clarification.Can I check I am understanding the case lifecycle report - I need to calculate the number of hours a case is in the queue before being assinged to a case owner. Can i do this by using above?
2 risposte
  1. Laura Shaw (IOP Publishing)
    12 apr 2018, 12:40
    Its the out of the box duration field that comes with the Lifecycle report
Scrivi una risposta...
0/9000