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Omni-Channel for Lightning Experience
Modulo

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

Inizia
+2.100 punti
Intermedio
Assistenza
~1 ora 40 minuti

Competenze che acquisirai

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  • Miglioramento e ottimizzazione dei processi
  • Assistenza clienti
  • Linguaggi di programmazione

Prodotti

  • Service Cloud

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