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+6,500 punti
Itinerario

Expand Service Cloud with Digital Engagement

Engage with customers on their favorite communication platforms.

~6 ore 25 minuti
+400 punti
Modulo

WhatsApp for Service Cloud

Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.

~1 ora
+300 punti
Modulo

Digital Engagement

Engage with customers on any device to deliver exceptional experiences.

~35 minuti
+200 punti
Modulo

Service Cloud Voice

Add advanced phone support to your service console to deliver top-notch customer service.

~10 minuti
+100 punti
Modulo

Service Cloud Voice Setup: Quick Look

Learn best practices for quickly implementing Service Cloud Voice.

~20 minuti
+1.100 punti
Modulo

Call Center Integration for Lightning Experience

Take customer calls by integrating your phone channel and service console.

~35 minuti
+2.100 punti
Modulo

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

~1 ora 40 minuti
+300 punti
Modulo

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 minuti
+2.000 punti
Modulo

Survey Basics

Gather insights from customers or employees with surveys.

~1 ora 35 minuti
~6 ore 25 minuti