Expand Service Cloud with Digital Engagement
Engage with customers on their favorite communication platforms.
+6,500 punti
Intermedio
Assistenza
~6 ore 25 minuti
+6,500 punti
Intermedio
Assistenza
~6 ore 25 minuti
+400 punti
Modulo
WhatsApp for Service Cloud
Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.
~1 ora
hideNascondi 4 unità
+300 punti
~35 minuti
showMostra 3 unità
+200 punti
Modulo
Service Cloud Voice
Add advanced phone support to your service console to deliver top-notch customer service.
~10 minuti
showMostra 2 unità
+100 punti
Modulo
Service Cloud Voice Setup: Quick Look
Learn best practices for quickly implementing Service Cloud Voice.
~20 minuti
showMostra 1 unità
+1.100 punti
Modulo
Call Center Integration for Lightning Experience
Take customer calls by integrating your phone channel and service console.
~35 minuti
showMostra 3 unità
+2.100 punti
Modulo
Omni-Channel for Lightning Experience
Route work to the right agent for the job and get a complete view of your contact center.
~1 ora 40 minuti
showMostra 5 unità
+300 punti
~30 minuti
showMostra 3 unità
+2.000 punti
~1 ora 35 minuti
showMostra 4 unità
~6 ore 25 minuti