Student Success Hub

I've been trying to understand how the Topic selection of the Agenda section works and I haven't found anything concrete. At some point I noticed with two users that I was checking that if the Invitee had the Support Staff Member as one of his/her CaseTeamMembers then it would display all the topics associated to that Support Staff Member plus any other that this users had assigned and if the Assigned Support Staff Member doesn't have the Invitee on his/her list then it would display all of the topics related to the invitee's CaseTeamMembers plus the Topics associated to the current Support Staff Member creating the appointment. 

Still in other cases this didn't work, it wouldn't display any topics at all or it would display a lot more than the related Support Staff Member had. Does anybody here know how it works that could explain to me so I can do modifications to the topics displayed successfully?   

More clarification: This is the

We believe this is due to the Summer 25 release. The component is actually there it just doesn't have any text displayed and if we click on it we get the following error message: Invalid definition for sfal:AppointmentAgendaViewModel: ApexService.getType() return null with currentNamespace: null, namespace: sfal, name: AppointmentAgendaViewModel 

We already opened a ticket with Salesforce and initially they were saying that because it's a package then they didn't have anything to do with it we had to force them on the call to view that the creator is

so it is their problem and they need to solve it. 

It worked again on Wednesday but it started failing again yesterday and we haven't had any other response from Salesforce about the progress on solving this. 

Does anybody else have the same issue? have you created a case already so we can put pressure on Salesforce to solve it? 

Education Cloud Winter ‘25 Release Announcement 

Today we are proud to announce the Winter ‘25 Release for Education Cloud, which includes innovations across the recruitment and admissions, student success, advancement and alumni relations, and academic operations applications. This release, we continue to focus on strengthening our existing Education Cloud functionality and build on themes such as AI and Data, and degree planning with Einstein for intelligent course and pathway recommendations.

 Please see the detailed resources below including brand new release feature demos. We look forward to sharing these ongoing innovations and invite you to share your feedback.

Finally, we hope you will save the date and join us at Education Summit in Chicago on March 11-13, 2025. Register for updates today! 

• Unify Data with Data Cloud for Education
  • Bring data from disparate systems throughout your institution together in a central location and put it to work for your learners. Use new education-specific data model objects within Data Cloud to harmonize the data.

Recruitment and Admissions Innovations

The Winter ‘25 release is packed with valuable innovations for recruitment teams and applicants. With Education Cloud, staff can manage the entire prospective student funnel and applicants can easily collect recommendations in one place.

• Recruitment Inquiry and Opportunity Management
  • Make it easy for prospective students to raise inquiries, connect with recruiters, and get their questions answered on your existing website. Keep prospective students engaged with automated campaigns, seamlessly forecast potential student revenue, and automatically assign staff to support students throughout their journey.
• Recommender Experience
  • Applicants can now easily nominate recommenders directly from their application, collect recommendations, and save time with automated reminders that do the heavy lifting instead of manual, one-off email nudges. This is a huge Education Cloud differentiator and value add to applicants who are often busy managing multiple applications and recommendations at once.

Student Success Innovations

Keep a pulse on wellbeing trends, deliver faster support, and help learners reach their goals with actionable insights for advisors and students.  

• Pulse Checks and Watchlists
  • Establish a regular cadence of pulse checks to proactively capture student wellbeing. Visualize pulse check responses over time to assess which students require additional support, and add them to watchlists for ongoing tracking.
• Einstein Student Summaries
  • Save time and scale personalized student support with AI-generated summaries of key advising details like alerts, pulse check responses and more! Take the busy work out of preparing for appointments with student information at your fingertips.
• Expanded Degree Planning Functionality
  • Streamline the degree planning experience with pre-built pathway templates for learners. Offer multiple pathway templates for the same program or create recommended pathways for learners to customize in a way that best suits their objectives. And with the intelligent program comparison engine, students can compare degree options with ease to make informed program decisions.

Advancement and Alumni Relations

Advance the institution’s mission through comprehensive relationship management, fundraising, and engagement.

• Einstein Mentoring Summaries
  • Get a comprehensive view of the information you need to facilitate well-suited mentoring pairings with Einstein-generated summaries of mentor and mentee skills, experience, and relationships. Einstein Mentoring Summaries brings the power of generative AI to the existing Mentor Comparison screen flow. 
• Einstein and Data Cloud for Education: Alumni Metrics
  • Understand the full picture of alumni and supporter engagement through the power of Alumni Metrics, which brings together their information from across the institution. This feature combines Education Cloud, Data Cloud, calculated insights, and generative AI to show relationship officers descriptions and ratings of an alumnus’ personal impact based on their experience, communication, volunteerism, philanthropic history, and participation in activities that are relevant to your institution. 
• Fundraising 
  • Updates to Fundraising make it easy to manage and track donor information. Create outreach source codes in bulk, sync person account addresses with the primary contact point address, generate donor briefs, and enhance the tracking of pledges. 

Additional Resources:

• Education Cloud Release Notes for Winter '25
• Education Datasheets
  • Recruitment & Admissions
  • Student Success
  • Advancement