I've been working on an Employee Agent use case in Agentforce. After the agent responds to a user's question, it also displays suggested follow-up questions that the user can ask next.
I've been looking for documentation on how to disable these recommendations but haven't been able to find any. Could you help me determine whether it's possible to turn off this feature and, if so, how to do it?
I've attached a screenshot highlighting the recommendations I'm referring to.
#Agentforce
2 réponses
Hello @Nikhith Mahendrakar
You need to disable the conversation recommendation settings inside the Agentforce Builder or Setup menu.
https://help.salesforce.com/s/articleView?id=ai.customize_welcome_reco_for_aea.htm&type=5
