Hi everyone,
We're experiencing an issue where the event dates are no longer being automatically populated when logging an event.
Previously, we had a plugin/customization that would default the date fields based on the Event's start and end dates when creating the event log record. Recently, this functionality stopped working, and the date fields are now blank, requiring users to manually re-enter the dates each time.
Has anyone encountered this issue before?
#Service Cloud
Hi Jeremy,
This sounds like the existing plugin/customization that was populating the Event Log dates may no longer be firing correctly. I’d first check whether the automation/plugin is still active and whether any recent Salesforce changes affected the Event/Event Log fields or automation.
Also check the debug logs when creating an Event to see whether the customization is being triggered and whether there are any errors.
If you can share the name of the plugin/customization and the Event Log object/fields being populated, it would help narrow this down. If the issue persists after checking the configuration, you may want to create a case with Salesforce.
