B2C Commerce Partner – On-Demand Sandbox Credits About to Exhaust

Hi everyone,

We are a Salesforce B2C Commerce Partner and our On-Demand Sandbox credits are approaching exhaustion.

Could someone please clarify the current process?

1. Can partners still purchase/top up additional On-Demand Sandbox credits?
2. If our allocated credits are exhausted, will the sandboxes continue running and automatically move into overage billing?
3. If yes, how is the overage billed to the partner, and is any action required from our side?
4. Is there any option to request additional credits through our Partner Manager?

Looking for confirmation on the current 2026 process.

Thanks, 

Ayaan