Hi everyone,
I have an issue with 3 new users in our Salesforce org.
They replaced former employees, and I reused the former employees' Salesforce User records instead of creating new Users. I changed the name and username.
The users are Active and not Frozen, but they cannot complete the login process normally.
As an admin, I can generate a Temporary Verification Code. They can log in with it and reach the QR code screen to set up MFA, but I’m wondering if the previous user's MFA/verification method could still be linked to the User record.
Is there an official way to disconnect the previous user's MFA/verification method and register a new one for the new user?
Also, could this be related to any Summer ’26 MFA/authentication changes?
Would it be better practice to deactivate the old User and create a completely new User for each new employee?
Thanks for any advice!
And sorry for my English — I’m French 😊
#MFA
