This is something that doesn't have a lot of documentation or Google results, so I thought I should ask any admins if they have gone thru this, what happens when your Salesforce Org is disabled (see attached screenshot), it's been down for over 48 hours, no User or system can log in or access data, so my question is: do admins need to do anything when the systems come back up
? Will SSO just work or does it need to be reconfigured? Do any systems need to be reset or reconfigured? Does it matter how much time passed? I would think not, but I don't know and don't want to make assumptions.
Some context, the org went down on Thursday morning, Directors and VPs called a bunch of meetings, I had to contact tech support, they said it was a Billing issue, I relayed that to my Director, she called Billing, only got voicemail, never got a call back, they reached out to our SF reps, they were only available Friday afternoon, Friday late afternoon meeting ran sometime into early evening, and the last thing I heard was an office on the East Coast already went home, so the org is goin to be down until sometime Monday morning or afternoon.
My concern as an admin is that the system is going to be down for 96 hours, users and systems are locked out, what happens when the Salesforce org is turned back on? Will our authenticator apps work like nothing happened? Does anything need a reset? Do we have to reconfigure anything? What happens to any soft phone systems or document tools that are integrated? Will those get stuck in authentication? If anything does get stuck in authentication, can myself or IT do a system reset? Or does each User need to log in and reset any passwords?
Worse case scenario is, given the Thanksgiving week and most senior people are on vacation, what happens if the org doesn't come back up until Monday after next, will that length of time effect anything? I'm hoping that someone knows. Let me know what you know or have heard. Thanks!
#Sales Cloud
Ok, that was an experience. Some things connected on their own (SSO, Document tools), while others needed to reconnect (any soft phone tools, SPIFF, etc.), just need to double check on the different tools and ensure they are reconnected to the org.
