Hi all,
I am working with a client to implement a multi-stage approval process using the new Flow Approval Orchestration feature, and we seem to have run into an issue. The orchestration is set up to send a custom email to the approver once certain criteria are met. Most of the time, this works as intended. However, this month there have been two instances where the flow interview paused, for no reason that we can see. There is no Error message or Pause Reason; both those fields are blank.
When talking with the users, it does look like the Work Item was assigned correctly, as the approver was able to login and approve the record manually, she just didn't get the notification email.
Has anyone experienced anything like this using the Flow Approval Orchestration, and if so, how did you diagnose this issue to prevent it from happening again?
If you customize email of approver, it should be rich text template variable.
If you want to add any table or info to this mail , this variable should be inside another stage -background step- by output available variable . And this output variable should be added in this text template.
