Hello. We have Cases created from emails, and when we export a Case report, the Description field only contains the body of the first email that created the Case. Later customer replies are not included, even though they can be viewed as related email records within the Case.
Is there a standard way to include the latest email body or all EmailMessage records related to each Case Number in a report? We need the updated conversation because delivery date changes, rescheduling requests, and urgency information may appear after the initial email. The user can manually view these email records but does not have administrator permissions.
There is a standard "Cases with Emails" report type, however this will not show email body (most other fields).
You could try creating a custom report type and see if you can include the body. If that doesn't work you might need to build custom data table.
