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Harshad Nikam a posé une question dans #Create A Case

Hello, 

 

I am facing issue while logging into my org. Also, i am not able to raise the case. Please help 

 

#Create A Case

1 réponse
  1. Hier, à 15:33

    Hi Harshad, 

     

    Happy to help — but need a bit more detail since "can't log in" and "can't raise a case" could each have a few different causes: 

     

    1. What exact error do you see when trying to log in (wrong username/password, "org unavailable," locked out, MFA issue, etc.)? 

    2. Which org are you trying to log into — a Developer Edition, Trailhead Playground, sandbox, or production org? 

    3. When you say you can't raise a case — is this a Salesforce Support case, or a Case record inside your org as part of a challenge? What error appears there? 

     

    A screenshot of either error would help a lot too. Once I have that, I can point you to the exact fix. 

     

    In the meantime, here's where you can log a support case directly: 

    - Salesforce Support (for paid orgs/subscriptions):

    https://help.salesforce.com/s/

     

    - Trailhead Help (for Trailhead account, playground, or badge/module issues):

    https://trailhead.salesforce.com/help

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