I'm running into two issues and hoping someone can point me in the right direction.
Issue 1: MFA Temporary Verification Code A user has switched to a new laptop and doesn't currently have Windows Hello or another built-in authenticator configured. As a System Administrator, I attempted to generate a temporary verification code so they could log in, but received the error:
This occurs even though I'm already logged in as an admin and my device has a built-in authenticator available.
Troubleshooting already attempted:
- Confirmed MFA is configured under Session Security Levels.
- Temporarily adjusted MFA-related session security settings and retested.
- Cleared browser cache/cookies.
- Tested in both Chrome and Edge.
- Verified active administrator session and attempted identity re-verification.
- Same error persists.
Issue 2: Unable to Log a Salesforce Support Case I then attempted to log a Salesforce Support Case via Salesforce Help, but I don't have a "New Case"
option available anywhere in the support portal.
Has anyone encountered either of these issues before?
- Is there a prerequisite for generating temporary MFA verification codes that I might be missing?
- Are there specific permissions or support entitlements required before the "New Case" option appears in Salesforce Help?
Any advice would be greatly appreciated. Thanks!
#MFA
I investigated this a bit further, and I believe the issue is most likely related to the fact that the Salesforce Setup interface runs on a different domain (my.salesforce-setup.com), while the org itself runs on my.salesforce.com. Combined with the recent passkey/MFA security changes, this appears to cause the problem.
Fortunately, there is a simple workaround. Switch to Salesforce Classic and access the Connected App from there. In Classic, Setup is not redirected to the my.salesforce-setup.com domain, and the passkey verification works as expected, allowing you to reveal the Consumer Secret.
We have also opened a Salesforce support case, as this appears to be an issue specific to the Lightning Setup experience.
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000jAN1h0AG
