It would be great if administrators could configure a default Organization-Wide Email Address for Incident Broadcast Emails.
This would help organizations provide a consistent sender experience during customer communications, while ensuring replies are directed to the appropriate support team. An option to make the default sender mandatory, or to limit the available sender addresses for Broadcast Emails, would provide additional flexibility for organizations with multiple brands or teams.
This enhancement would simplify administration and reduce the need for custom solutions just to standardize the sender address.
Hi @Nadia Gholamrezaie This would be a valuable enhancement for organizations using Incident Broadcast Emails. Allowing admins to configure a default Organization-Wide Email Address would ensure consistent branding, route replies to the correct support team, and reduce manual errors. Adding an option to make the default sender mandatory or restrict the available sender addresses would provide better control for organizations with multiple brands or support teams, while eliminating the need for custom solutions.
