Hello, we have the Timeline App installed. For one household, and only one that we have found so far, the search on the top of the Timeline keeps autofilling the user's who is logged in email. It will not let you delete it. It removes all of the items in the Timeline.
Hi Catherine!
If this is happening for only one household, while the Timeline App works normally for other households, I’d first suspect something specific to that household record or its related data rather than a general Timeline configuration issue.
A few things I’d check:
- Try the same household with another Salesforce user to see if the logged-in email is still auto-populated.
- Check whether the household or its related Contact records contain that email in an unexpected field.
- Compare the affected household with a household where Timeline works correctly.
- Check whether there are any browser autofill extensions or saved form values, although the fact that it removes the Timeline items makes the app behavior worth investigating.
- Clear the browser cache/site data and test in an incognito/private window.
If the email still gets inserted for that household across different users/browsers, I’d capture the record IDs and contact the Timeline App vendor, since it may be a data-specific issue or app bug.
If you can share the Timeline App version and whether this happens for other users on the same household, that would help narrow it down.
